Workshop for Government Service Centre Evaluations
Derasat organizes an introductory workshop for representatives of government service centers
Sep 16, 2019
The Bahrain Center for Strategic, International and Energy Studies (Derasat) organized an introductory workshop for representatives of government service centers in the Kingdom of Bahrain in preparation for the start of the second evaluation cycle which will start in October this year.
The workshop included an explanation of the evaluation guide, the governing criteria, and the evaluation mechanisms, which must be met by the centers, in order to strengthen internal control, and standardize the foundations of quality in the provision of services, as well as to establish an internal culture, to adopt a culture of development, excellence and innovation.
On this occasion, Dr. Shaikh Abdullah bin Ahmed Al Khalifa, Chairman of the Board of Trustees of the Bahrain Center for Strategic, International Studies and Energy (Derasat), Vice Chairman of the Committee for Evaluation of Government Service Centers, stressed the commitment of government service centers to develop their methods of delivery and implementation in order to advance the quality of services provided. We are pleased to host this workshop at Derasat, putting into effect the Center’s objectives to develop community partnership and contribute as a strategic ally with partner institutions as well as support the comprehensive development process under the leadership of His Majesty the King.
It is notable that Derasat is an active contributor to the work of the Committee, both a member and supervisor of the evaluation process, a participant in the central evaluation team, and hosts workshops and provides innovative ideas for the overall development of the service centers.
The workshop was presented by Mrs. Ejlal Bubshait, Director of the Surveys and Opinion Polls Directorate at Derasat, Team Leader of the Committee, which included a detailed explanation of the evaluation mechanisms and criteria that the centers should meet in order to improve the performance of service delivery and enhance the customer experience in obtaining various government services, ranging from easy access to the center, excellence in service providing, suitability of the center environment to smooth customer relations and effective management processes.
“Surveys are one of the mechanisms used to measure public opinion trends, through which some decisions and recommendations are built to support sustainable development efforts,” said Mrs. Bubshait.
“The main objective of the evaluation is to strengthen and improve service delivery efficiency, using a unified guide and precise standards that will help the centers efforts to achieve the desired result.” She added.
The Evaluation Committee for Government Service Centers was formed after the issuance of Resolution No. (9) of 2017 by His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister, in order to improve the level of government services. The actual evaluation process will take place in August 2018, and the evaluation will start its second round this year in October.